Privacy Policy

1. Introduction

ApplyHOA ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Community association information
• Billing and payment information
• Documents and files you upload
• Communications you send to us or through our Services

Automatically Collected Information

When you use our Services, we automatically collect certain information:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and version
• Usage data (pages visited, features used, timestamps)
• Cookies and similar tracking technologies

SMS and Phone Information

If you opt in to SMS notifications, we collect:

• Mobile phone number
• SMS opt-in status and preferences
• Message delivery and response data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative notices, updates, and security alerts
• Send SMS notifications (if you opt in)
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends and activities
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• With your community association: Information you provide may be shared with your HOA or condo association administrators as necessary to provide our Services.
• With service providers: We share information with third-party vendors who help us provide our Services (hosting, payment processing, email delivery, SMS delivery, analytics).
• For legal compliance: We may disclose information when required by law or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

We do not share your mobile phone number with third parties for their marketing purposes.

5. SMS Communications

If you opt in to receive SMS notifications:

• Your phone number will only be used to send you service-related messages
• Message frequency varies based on your community's activity (up to 10/month)
• Message and data rates may apply
• You can opt out at any time by replying STOP
• Reply HELP for assistance

For complete details, see our SMS Terms of Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications and SMS
• Data portability: Request your data in a portable format

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking

We use cookies and similar technologies to collect information and improve our Services. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Services.

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: